End User Support Agreement
This End-User Support Agreement (“EUSA”) is a legal agreement between (a) you (“CUSTOMER” either an individual or a single entity) and (b) Holo Soft(WS) (“MERCHANT”) that governs your use of Holo Soft for support. By Signing this agreement you agree to the understanding shown below and agree to be bound by the terms of this EUSA.
(a) Capacity and Authority to contract
CUSTOMER represents that you are of legal age of majority in your state of residence and, if applicable you are duly authorized to enter into this contract.
(b) Description of services
MERCHANT offers online support for a large set of hardware and software products including:
Desktop, laptops, printers, gadgets and devices including tablets, MP3 players, cameras and smartphones
Operating system support for major manufacturers
Internet support for major service providers
Antivirus software and end point protection from online threats including viruses and malware. Also enhanced identity security with spyware removal
This EUSA is effective unless terminated and is valid for the period of term established above.
Payment shall be made to Holo Soft (WS). The charge on the CUSTOMER statement will appear as Holo Soft.
(e) Independent Service Company
MERCHANT is an independent Service Provider company and is not affiliated or endorsed by any company whose products we service. All brands, images, trademarks, products and services of companies mentioned belong to the individual companies.
(f) Limited Liability
The parties understand and agree that MERCHANT and its employees, subcontractors, and its agents assume no liability or responsibility for the cost of repairing or replacing any equipment, software or personal property, including intellectual property lost or damaged, either current or arising in the future, or any consequential damage of any nature incurred as a result of the services rendered to the CUSTOMER. The CUSTOMER agrees that in the event the CUSTOMER incurs any loss as a result of the services rendered it pursuant to this agreement, the MERCHANT, its employees, subcontractors, and agents is liable only to the extent of the MERCHANT charge to this CUSTOMER for this Agreement.
(g) Right to refuse, suspend or terminate service
MERCHANT reserves the right to refuse, suspend or terminate service to any user for any reasons related to improper/illegal use of computers in the service plan. In the event of such refusal or termination, a refund for time remaining will be made on a pro-rata basis and will credited to CUSTOMER account within 72 hours of termination.
This agreement is non transferrable without the prior agreement of MERCHANT. The new end user receiving the transferred agreement must agree to all the EUSA terms.
(i) Refunds and Cancellation
MERCHANT agrees to the following refund/cancellation schedule after the signature of agreement. MERCHANT agrees to waive charges incurred if we are unable to resolve the issue. If the issue has been resolved and CUSTOMER wishes to cancel MERCHANT may charge a service fee of $50 and refund the outstanding amount with the schedule shown below.
CUSTOMER IS REQUESTED TO CALL SUPPORT AT +1-800-303-9962 TO INITIATE ANY REFUND OR CANCELLATION.
(j) Entire Agreement
This EUSA is the entire agreement between the CUSTOMER and MERCHANT and it supersedes all prior or oral or written communications, proposals, and representations with respect to support covered by this EUSA.